1. How long will my order take to arrive?

Items being delivered within the UK will usually take 5 working days to arrive. International items may take up to 10 working days to arrive.

2. When will my order be dispatched?

All orders are dispatched within 4 working days.

3. Do you ship internationally?

Yes, International deliveries are sent out via Royal Mail second class recorded delivery and can take up to 10 working days to arrive.

4. How will my order be shipped?

All of our items are sent out via Royal Mail second class signed for.

5. What is your returns policy?

We offer full refunds within 14 days if the incorrect size or product has been sent out in error. Please email merchandise@amywinehousefoundation.org if you would like to request a return.

6. Do you offer exchanges?

We do not offer exchanges.

7. How do you take payments?

All of our payments are processed via PayPal.

8. My item hasn't arrived.

If your item hasn't arrived, please email merchandise@amywinehousefoundation.org with your order number and we'll look into this.