UK ORDERS MUST BE PLACED BY 12 NOON (GMT) ON TUESDAY 14TH DECEMBER 2021 TO GUARANTEE ARRIVAL IN TIME FOR CHRISTMAS.
INTERNATIONAL/EUROPEAN ORDERS MUST BE PLACED BY 12 NOON (GMT) ON THURSDAY 2ND DECEMBER 2021 TO GUARANTEE ARRIVAL IN TIME FOR CHRISTMAS.
ALL ORDERS PLACED AFTER 12 NOON (GMT) ON TUESDAY 14TH DECEMBER 2021 AND UP TO 2ND JANUARY 2022 WILL NOT BE SHIPPED UNTIL WEEK COMMENCING 3RD JANUARY 2022.
1. When will my order be dispatched?
All orders are usually dispatched within 5 working days.
2. How long will my order take to arrive?
Items being delivered within the UK will usually take 5 working days to arrive. International items may take up to 10 working days to arrive.
3. Do you ship internationally?
Yes, International deliveries are sent out via Royal Mail international track and trace and can take up to 10 working days to arrive.
4. How will my order be shipped?
All of our items are sent out via Royal Mail second class signed for.
5. What is your returns policy?
We offer full refunds within 14 days if the incorrect product has been sent out in error or the item arrives damaged. Please email firstname.lastname@example.org if you would like to request a return.
6. Do you offer exchanges?
We do not offer exchanges.
7. How do you take payments?
All of our payments are processed via PayPal.
8. My item hasn't arrived.
If your item hasn't arrived, please email email@example.com with your order number and we'll look into this.