Shipping and Returns

CHRISTMAS ORDERS

PLEASE NOTE IN ORDER TO RECEIVE ORDERS IN TIME FOR CHRISTMAS:

AUSTRALIAN ORDERS MUST BE PLACED BEFORE MIDNIGHT ON MONDAY 28TH NOVEMBER 2022

ALL UK, EU AND INTERNATIONAL ORDERS INCLUDING US MUST BE PLACED BEFORE MIDNIGHT ON SUNDAY 4TH  DECEMBER 2022


ORDERS WILL BE SENT OUT ON 5TH DECEMBER 2022


ALL ORDERS PLACED AFTER MIDNIGHT ON 4TH DECEMBER 2022 AND UP TO 3RD JANUARY 2023 WILL NOT BE SHIPPED UNTIL 5TH JANUARY 2023.



1. When will my order be dispatched?

All orders are usually dispatched within 5 working days.

2. How long will my order take to arrive?

Items being delivered within the UK will usually take 5 working days to arrive. International items may take up to 10 working days to arrive.

3. Do you ship internationally?

Yes, International deliveries are sent out via Royal Mail international track and trace and can take up to 10 working days to arrive.

4. How will my order be shipped?

All of our items are sent out via Royal Mail second class signed for.

5. What is your returns policy?

We offer full refunds within 14 days if the incorrect product has been sent out in error or the item arrives damaged. Please email merchandise@amywinehousefoundation.org if you would like to request a return.

6. Do you offer exchanges?

We do not offer exchanges.

7. How do you take payments?

All of our payments are processed via PayPal.

8. My item hasn't arrived.

If your item hasn't arrived, please email merchandise@amywinehousefoundation.org with your order number and we'll look into this.